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Palmetto Parking

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FAQs

Can I sign up for monthly parking at your office?

At this time, we are not accepting in-person applications for monthly parking. Please use the portal to secure monthly parking or place yourself on a waiting list for future parking needs. You can access the online portal by visiting the Find Parking page.

To end your monthly parking privileges, access your account through the web portal and select the ‘Stop Parking’ option. You may select your termination date in this menu. Please be aware we run all of our billing on the calendar month and can only prorate payments at the half month rate. Because of this, we recommend placing terminations around the 14th of the month or at the end of the month to avoid being overcharged for parking.

Unfortunately, we are unable to reserve or hold parking due to the high demand for parking. All of our parking locations are on a first-come/first-serve basis. When securing a monthly parking space, select the “Non-Reserved Parking” category in the web portal as selecting the “Reserved Parking” option will place you on the waiting list.

Unfortunately, we are unable to accept up-front or semester payments for monthly parking. Payments for all monthly parking lots are on a month-to-month basis.

At some of our parking garage locations, we provide a 24/7 video monitor where parkers can press a button and be connected directly via on-screen video call with a customer support agent. This agent can help address any other concerns a customer may have. In addition, some of our properties are outfitted with cameras that have license plate recognition software.

We are never able to predict situations or guarantee anyone’s safety, but there is a large city police and campus police presence throughout downtown Charleston and the College of Charleston campus. Check with your local police department for additional information on safety tips.

We offer parking in a multitude of locations across the Charleston peninsula. View our web portal for monthly parking or check out our short-term parking properties here. Due to the breadth of our parking coverage, one lot may work better for your specific needs than another.

The properties we manage are privately owned by individuals, families, property management groups, or corporations. Due to that, we are unable to offer discounts on parking rates as we answer to them. However, we do offer parking at a variety of price-points to better serve our customers.

  • Palmetto Parking accepts both Credit Card and ACH payments at all of our locations.
  • Credit Card payments can be submitted online through the web portal to sign up for parking. You have the option to save this payment method for recurring monthly payments. Please be advised that all credit card payments are subject to a 4% convenience fee.
  • ACH payments will need to be arranged by someone at the office. Please contact us if you are interested in setting up the ACH auto draft. Every month, we debit a checking or savings account of your choosing on the 5th of the month. We will email you an invoice on the 1st of the month which serves as your reminder that payment will be drafted on the 5th. If the 5th falls on a Saturday or Sunday, we will draft the account you provided on the following Monday.

The office is located at 1756 Central Park Road on James Island.

Our office is open Monday and Friday from 8:00 a.m. until 3:00 p.m., and Tuesday through Thursday from 8:00 a.m. until 4:00 p.m.

Please follow the below instructions to access your account on the web portal.

  1. Visit the web portal here.
  2. Click on the login button then click “Forgot Password” under the login information. Enter the email address where you received the email and submit.
  3. Check your email and follow the delivered link to update your password.
  4. Update the password and log into your account.

On the main account page in the web portal, you will see a section that says, “Pays by Credit Card (Change).” Click “Change” and you will arrive at the “Monthly Payment Options” page. Select your preferred method of payment and enter the requested details.

*For ACH – a $40 NSF fee will be charged to the account for any rejected payment to cover fees we are charged by the bank for rejected payments. Please ensure all information is accurate to avoid these additional fees.

From the main account page, click “Update” where it says, “Active Parkers: 1.” This will open the parker information page. From here, select the individual whose license plate information you would like to change and click “Edit.” From here, you will see all active vehicles assigned to the parker. You may add additional vehicles, delete unnecessary license plates, or edit existing license plates in this section. Clicking “Save” will automatically update the information in all systems.

We offer monthly parking at a variety of locations in Charleston, SC, Mount Pleasant, SC, and Savannah, GA. Check out the monthly parking map in our web portal to see our monthly parking locations in Charleson, Mount Pleasant, and Savannah to determine if they will work for your needs.